FAQ’s
How can I make a booking?
Drop us a message or give us a call and we will check availability for you. If we are able to meet your requirements we will arrange to come and meet you and your pet at a time that suits you to discuss the services you need, run through our terms and conditions and any answer questions you may have. This is a free, no obligation meeting so that you can make sure we’re the right fit for you and your pet. Â
Do you collect and drop off my dog?
Yes, the cost for each walk includes pick up and drop off from your home in our safe, secure & bespoke van. We will pick your dog up from your home and return them happy, relaxed and towel dried if it’s been a wet day! Our insurance covers us for holding your house key if required, which is kept safe and secure in a lock box.Â
What do I need to provide alongside my dog during walks?
Please provide any toys your dog likes to take on walks and any of their favourite treats. All dogs must be wearing a collar with an I.D tag (this is a legal requirement). We prefer walking our dogs on a harness if possible so if they have one, please provide that too. If your dog requires a muzzle please provide this also.Â
I would prefer my dog not to be let off the lead during walks.
That is absolutely fine, we can walk your dog on the lead only. This is covered in the consent section of the booking form we will run through with you prior to booking our services.Â
Do you provide any discounts?
We offer discounts to multi dog households across all of our walking services, and discounts on house visits if you require more than one house visit per day.Â
Are you insured?
Yes, we are fully insured with Pet Plan. For more information, please contact us.Â
Do you have any Terms and Conditions?
Yes, we provide you with our full T&C’s, Service Agreement and various Release Forms prior to you making a booking with us to make sure you are fully happy with the service we provide.Â
I would rather my pet didn't appear on social media
No worries at all. Each new customer completes a consent form prior to booking our services so you can let us know you don’t wish your pet to appear on social media.Â
Where will you walk my dog(s)?
Private woodlands, local nature reserves mainly, but we use a wide range of near-by locations and stimulating enviroments.
Pet sitting - how long will my dog be left alone?
Left alone for a maximum of 2 hrs to allow for errands etc. if your dog suffers from alone anxiety of course we can arange exceptions such as bringing your pup with us or not leaving them on their own at all…
My dog is disabled - deaf/ blind/missing limbs etc. will this be an issue for your services?
Not at all! The only thing we would recommend depending on severity, is that your pup may benefit from 1-to-1 walking (if a walking service is required), to allow full focus and tailor to their greater needs.